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Shipping
We currently use UPS ground shipping as our standard shipping option. We reserve the right to use alternative shipping options at our discretion.
Alaska and Hawaii shipments will be subject to Air Shipping charges.
International shipments will be subject to International Shipping and customs rates.
Shipments originate from Detroit, Michigan. Our products are inspected for quality and safety. Products leave our warehouse in 1-3 days. Air shipments leave the same day if received before 1:00 p.m. est. Otherwise, they leave the following day.
Order Changes
Order changes can be made at any time before your order ships. To change your order, please email [email protected] or phone us. You can also reach us via our on-line chat found on our web page in the bottom right corner.
Order Cancellations
We do our best to cancel an order; however, if your order has reached our shipping process, it may not be possible to cancel your order. In this situation, you will need to go through our return policy listed below.
If you would like to cancel your order, please email [email protected] or phone us. You can also reach us via our on-line chat found on our web page in the bottom right corner.
We offer prompt refunds on all canceled orders. Please use “REFUND” in the subject line if emailing us. Please include your order number for faster service.
Returns
Your satisfaction is our priority. We stand behind the quality of our products. If, for any reason, you do not love our products as much as we do, we will happily assist you with a stress-free return. We require that all returns occur within 90 days of receipt and the items are returned in their original packaging.
We make returns quick and simple. Simply fill out the return form on this page. We will email you a return label with instructions on how to return your item. A $30 restocking free will be deducted from your refund. This allows us to offer free shipping and offer a high quality product at a lower cost to our customers.
Once your product is received at our warehouse, you will receive your refund via your original payment method. Your refund is processed in days, not weeks.
Please note, Items with missing pieces are NOT returnable.
Damaged Merchandise
We package our products to avoid damage, but we all know mistakes happen. If your item arrives damaged, please notify us within seven days of delivery of the merchandise. We will promptly replace it. We will provide the exact replacement merchandise. Please send photos of the damage including the box to [email protected]. You can also fill out the return/exchange form on this page. Please upload photos of the damaged product including the packaging. You may upload up to 5 photos. You will be assisted with both replacement of the damaged products and pick up of the damaged products.
*SafeSleep does not pay or reimburse for customs and duties fees for customers ordering outside of the U.S. Orders shipping outside the U.S., are shipped via UPS International. You can contact UPS to find out if there are any customs or duties charges on shipping and/or returns.
Free Shipping
If you live in one of the contiguous 48 U.S. states, your order ships free, and returns are free.
Try it for 90 Days
If you don’t love it as much as we do, simply return it. We will send you a return shipping label. Please note, a $30 restocking fee (per mattress) will be charged. This allows us to offer free shipping and offer a high quality product at a low price to our customers.